Harrison FM became the first commercial cleaning company in the UK to gain accreditation with honours in a global awards scheme.
Following an independent audit, we won certification with honours from the ISSA Cleaning Industry Management Standard (CIMS). The certification is valid for two years.
With headquarters in Derby, and offices in Leicester and Nottingham we demonstrated high standards of professionalism and offered “operational excellence” to customers, according to the ISSA assessors.
To earn CIMS certification, we underwent a comprehensive assessment by a third-party CIMS-accredited auditor. During the audit, we demonstrated to have in place the processes, policies, and management style needed to be professional, reliable, profitable, and sustainable in the long term, as well as the appropriate structure to deliver operational excellence.
Pete Gowers, CIMS auditor, said: “During the two days I spent on the audit I met all of HFM’s directors who are passionate about the company and also its clients. We have highlighted areas that the company could further enhance. The result has been successful, and I am pleased to confirm HFM has achieved CIMS Certification with Honours.”
Harrison FM’s Managing Director Russell Harrison said: “We’re delighted to achieve recognition by the ISSA and believe we are the first in the UK to achieve it. We see accreditation as a mark of excellence and recognition of years of work to develop and hone service standards to achieve excellence and consistency.
“When a client chooses a CIMS certified company, they are ensuring that they are partnering with a services provider that has proven to deliver consistently high level of services. This is especially important in today’s world, where cleaning and disinfecting require specific, measurable protocols.”
The CIMS scheme has been developed specifically for the cleaning industry and works to raise standards across the world. ISSA says they built the standard following consultation with scores of industry experts.
CIMS is divided into five sections of management best practices and outlines the primary characteristics of a quality, customer-focused cleaning service organization. With an emphasis on quality systems, service delivery, human resources, and health and safety, CIMS provides a tried-and-true road map for the development and operation of a successful cleaning organisation.

Harrison Facilities Management provides comprehensive facilities management services to businesses, schools, colleges and charities throughout the UK with our Head Office based in Derby and further operational offices in Nottingham and Leicester City Centre. An extensive portfolio of services allows Harrison FM to provide a comprehensive service, including office cleaning, provision of washroom products and grounds maintenance, building, joinery and electrical services.